Privacy Policy

Expaia SARL ("Expaia," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, use our platform, or otherwise interact with us. This Privacy Policy describes how we collect, use, and share personal information.

Information We Collect

We collect information you provide directly, such as when you create an account, request a demo, fill out a form, or communicate with our team. This may include:

• Name and contact details (email address, phone number, company name)
• Account credentials and authentication data
• Billing and payment information processed through secure third-party providers
• Communications you send to us, including support requests

We also collect information automatically when you interact with our services, including IP addresses, browser type, device identifiers, pages visited, and usage patterns. We use cookies and similar technologies as described in our Cookie Policy.

How We Use It

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process transactions and send related information
• Respond to your requests, comments, and questions
• Send technical notices, security alerts, and administrative messages
• Analyze usage trends to improve our services and user experience
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We do not use customer data submitted to our platform to train machine learning models unless explicitly authorized by you in writing.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it in accordance with our data retention schedules.

Platform data processed on behalf of our enterprise customers is retained in accordance with the terms of the applicable service agreement. Customers may request data export or deletion at any time through their account settings or by contacting our support team.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request portability of your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Expaia SARL
Trade register (RC Casablanca): 698965 · ICE: 003810364000021 · Tax ID (IF): 68752356
Espace Plaquet place Nicolas Plaquet Bd Med V étage 2 n°224 Casablanca, Morocco
contact@expaia.ma